Policy

The preparation time for most of the products is 24/48 however, It is even possible for your order to be shipped on the very same day. The delivery time will depend on our delivery partners. We work with our delivery partners continuously and aim to improve the services constantly. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

In the event that there is a need to change some specific shipping addresses information, it may be modified if the order has not yet been sent. Please contact us immediately if you notice anything that must be changed in your order.
However, if the order is already shipped, it can’t be modified. Hence, please check all the information and order details before making a payment.

To find out about the status of your order, contact us with the order number. We generally send the order details via email to keep to updated about your order.

At Giggle-Globe, you will have up to 3 calendar days from receipt of the merchandise to open an incident through the Contact Us link. This term is much longer than the usual 24/48h term offered by other providers, since we want to make it easier for our customers to obtain and provide all the necessary documentation. After this period, we can no longer accept an incident/ issue with the order.

In order to assist with the issue, we may need (if not provided already) additional information that you can find in the shipment. This includes your order, the references requested. You will need to provide a clear explanation with as much detail as possible in the Comments field. You must also add the requested images of the object of the claim in the attachments or email as separately.

Offering the highest quality and the best guarantee is our commitment to our customers. React out to us via contact us link with all the details and necessary information for us to assist you. Most of our products carry a guarantee* of 2 years, unless specified otherwise. We will send you labels that you can stick to the package and send it to us. Once the products have been received, we will analyse each item (in case of more than one product) and verified, a replacement or refund will be made, as appropriate.

*: The guarantee covers manufacturing defects and in no case covers wear or misuse. We will only return the money from the products that have a factory defect, so you should inspect those that show any signs of wear or damage closely. 

Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to the refund of its amount in the account/ card where the money came out. Keep in mind that the refund process could take several weeks to evaluate the merchandise received.

Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.

Guarantee will be void if:
– If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
– If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.